Refund policy

WORKSHOPS & CLASS BOOKINGS
All workshop, class, membership, bundle, and studio bookings are final sale and non-refundable.

If you are unable to attend your scheduled workshop, you may be eligible to reschedule in accordance with Moxie Collective’s rescheduling policy and applicable rescheduling fees.

Moxie Collective is not responsible for accidental bookings, scheduling conflicts, missed workshops, or purchases completed using an unintended payment method. Once payment has been successfully processed, our standard cancellation and rescheduling policies apply.

STITCH BOOKS & PHYSICAL PRODUCTS
We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused, unaltered, and in its original condition and packaging. You’ll also need your receipt or proof of purchase.

To request a return, please contact us at moxiecollectiveco@gmail.com. Returns must be approved before being sent back. Items returned without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

DAMAGED OR INCORRECT ITEMS
Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or if you received the wrong item so we can make it right.

FINAL SALE ITEMS
Workshop bookings, classes, memberships, bundles, digital products, downloadable patterns, gift cards, and any items specifically marked Final Sale are not eligible for returns or refunds.

REFUNDS FOR ELIGIBLE PHYSICAL PRODUCTS
Once we receive and inspect your approved return, we’ll notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.