Shipping Policy

Thank you for shopping with Moxie Collective! Please review the following information regarding order processing, shipping, pre-orders, and delivery.

Order Processing

In-stock physical orders are typically processed within 3–5 business days, unless otherwise stated on the product page.

Business days do not include weekends or holidays.

Processing time refers to the time required for us to prepare your order for shipment and is separate from the shipping carrier's estimated transit time.

During new product launches, sales, holidays, or periods of high order volume, processing times may be longer. If an item has a different processing timeframe, the timeframe listed on the product page will apply.

Shipping & Delivery

Shipping rates and available delivery methods are displayed at checkout.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Carrier delivery estimates begin after your order has been processed and shipped.

Delivery dates provided by shipping carriers are estimates and are not guaranteed by Moxie Collective. Carrier delays, weather, holidays, and other circumstances outside of our control may affect delivery times.

Pre-Orders

Items marked Pre-Order are not currently ready to ship.

The estimated shipping or fulfillment timeframe for a pre-order will be displayed on the applicable product page at the time of purchase.

Estimated pre-order dates are estimates and are not guaranteed delivery dates. Production, freight, customs, port delays, or other circumstances outside of Moxie Collective's control may affect when inventory arrives.

If your order contains both an in-stock item and a pre-order item, your order may be held and shipped together once all items are available unless otherwise stated.

Please review the estimated pre-order timeframe carefully before purchasing.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at moxiecollectiveco@gmail.com.

We cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.

If an order is returned to Moxie Collective because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to have the order shipped again.

Lost, Stolen, or Missing Packages

Once an order has been transferred to the shipping carrier, tracking information provided by the carrier should be used to monitor delivery.

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and contact the shipping carrier.

If you believe your package has been lost in transit, please contact us at moxiecollectiveco@gmail.com so we can assist you with the appropriate next steps.

Moxie Collective will work with customers and shipping carriers to investigate shipping issues; however, we cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered to the address provided at checkout, except where required by applicable law.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us promptly at moxiecollectiveco@gmail.com with your order number and photos of the item and packaging.

We will review the issue and work with you to make it right.

Returns

Shipping and delivery policies are separate from our Return and Refund Policy.

Eligible Stitch Books and other physical products may be returned in accordance with our 7-day return policy.

Original shipping charges are non-refundable, and customers are responsible for return shipping unless an item arrived damaged, defective, or incorrect.

Please review our Return and Refund Policy for complete return eligibility requirements.

Digital Products & Workshop Bookings

Digital products, downloadable patterns, memberships, workshop bookings, and other non-physical products are not shipped.

Any fulfillment, booking, redemption, or access instructions for these products will be provided electronically or as described on the applicable product page.

Contact Us

For questions regarding shipping or an existing order, please contact:

Moxie Collective
Email: moxiecollectiveco@gmail.com